Last Updated: January 13, 2025

At Somlord Group Limited, we are committed to providing a seamless and inclusive shopping experience for all of our customers, regardless of their abilities. Ensuring that our website, products, and services are accessible to everyone is a priority, and we strive to meet or exceed accessibility standards in compliance with applicable laws and regulations, such as the Americans with Disabilities Act (ADA) and Web Content Accessibility Guidelines (WCAG).

Our Commitment to Accessibility

We are dedicated to providing a website that is accessible and easy to navigate for everyone, including individuals with disabilities. Our efforts to enhance accessibility include:

● Designing and developing our website to meet the WCAG 2.1 AA standards, ensuring usability for individuals with visual, auditory, motor, or cognitive impairments.

● Regularly testing our website to identify and resolve any accessibility barriers.

● Training our team on accessibility best practices to continually improve the online experience.

● Providing multiple contact options for customers to seek assistance if they encounter challenges while using our site.

Key Accessibility Features on Our Website

We have implemented several features to enhance the accessibility of our website:

1. Website Navigation

● Clear and consistent navigation menus are provided on all pages to help users easily find what they are looking for.

● Breadcrumbs are available to assist users in understanding their location on the site.

2. Keyboard Accessibility

● Our website is designed to be fully navigable using a keyboard.

● Users can use the Tab key to move through links, buttons, and form fields.

3. Text and Visual Elements

● Text is designed with sufficient contrast against its background to ensure readability for users with visual impairments.

● Resizable text options are supported by most browsers to allow users to adjust font sizes.

● Images include alt text descriptions to convey meaning and context for screen reader users.

4. Screen Reader Compatibility

● Our website is compatible with leading screen readers, such as JAWS, NVDA, and VoiceOver.

● ARIA (Accessible Rich Internet Applications) roles and properties are used to provide additional context for screen reader users.

5. Forms and Input Fields

● All forms include clear labels and instructions to assist users in filling out fields accurately.

● Error messages are designed to be descriptive and help users resolve issues when submitting forms.

Ongoing Efforts and Improvements

We recognize that accessibility is an ongoing process, and we are constantly working to improve the accessibility of our website and services. Our efforts include:

● Conducting regular audits of our website to identify and fix any accessibility issues.

● Partnering with accessibility experts to ensure our website meets current standards.

● Soliciting feedback from users to understand their needs and make improvements.

Need Assistance or Have Feedback?

We welcome feedback from our customers on how we can further improve accessibility. If you experience any difficulty using our website or have suggestions for enhancements, please contact us using the details below:

● Email: contact@somlord.com

● Phone: +8613143422336

● Operating Hours: Monday to Friday, 9:00 AM – 8:00 PM (Hong Kong Time, GMT+8)

● Mailing Address:

LIVEN HOUSE, NO. 61-63 KING YIP STREET, FLAT 1019B, 10/F, KWUN TONG,

Kowloon, Hong Kong SARWhen reaching out, please provide as much detail as possible about the issue you encountered so we can address it promptly and effectively.

Third-Party Platforms

Some content on our website may be hosted by third-party platforms, such as social media widgets or embedded videos. While we work with these providers to ensure accessibility, we cannot guarantee their compliance with accessibility standards. If you encounter accessibility barriers on third-party platforms, we encourage you to contact those providers directly.

Future Accessibility Goals

Our commitment to accessibility goes beyond compliance. We are actively exploring innovative solutions to ensure that all users, regardless of ability, can enjoy an exceptional online shopping experience with Somlord.

 

Thank you for choosing Somlord. We are dedicated to making our website accessible to everyone and are continuously working to ensure an inclusive experience for all our valued customers.