Last Updated: January 13, 2025

At Somlord, we are committed to delivering high-quality craftsmanship in every product. We stand behind our work and offer a comprehensive warranty to ensure your satisfaction with our handbags and accessories. Please read our warranty policy carefully to understand the terms and conditions of our repair services.

1. Warranty Period

We offer a 3-month limited warranty starting from the date you receive your product.

During this warranty period, if your Somlord handbag or accessory requires repair due to a manufacturing defect (e.g., broken hardware, damaged stitching, defective zippers), we will provide the repair service free of charge.

2. What Is Covered

The following types of defects are covered under this warranty:

● Broken locks, handles, or hardware.

● Damaged or frayed stitching due to manufacturing errors.

● Zipper malfunctions caused by product defects.

3. What Is Not Covered

This warranty does not cover:

● Damage caused by misuse, accidents, or improper care (e.g., scratches, stains, exposure to extreme conditions, or chemical damage).

● Wear and tear from regular use, including softening of the handbag's shape or leather.

● Alterations or repairs made by unauthorized third parties.

● Cosmetic issues that do not affect product functionality.

Please note that softening of the handbag shape over time is considered a normal characteristic of high-quality leather and is not classified as a defect.

4. Warranty Terms

4.1 Free Repairs During the Warranty Period

● If your product qualifies for repair within the 3-month warranty period, we will cover the cost of repairs.

● Shipping Fees: Shipping costs for repairs during the warranty period are covered only if the defect is determined to be a result of manufacturing errors or our mistake. Otherwise, shipping fees are the responsibility of the customer.

4.2 Repairs Outside the Warranty Period

● If your product requires repairs after the 3-month warranty period, you will be responsible for all repair costs, as well as return shipping fees.

● Repair costs vary depending on the extent of the damage and the required work.

5. How to Request a Repair

If your Somlord product requires repair, please follow these steps:

1.  Contact Us:

Email contact@somlord.com with the following details:

a.  Your order number.

b.  A detailed description of the issue.

c.  Clear photos of the damaged area and the overall product.

2.  Warranty Evaluation:

3.  Once we receive your request, our team will review your claim to determine if the issue is covered under warranty.Shipping Instructions:

4.  If the repair is approved, we will provide instructions for shipping the product to our repair facility. Please use a secure shipping method with tracking to ensure your item arrives safely.Repair Timeline:

Repairs typically take 2–4 weeks to complete, depending on the complexity of the repair and the availability of replacement parts.

6. Post-Warranty Repair Services

We understand that handbags and accessories are long-term investments. Even after the warranty period expires, we offer repair services to help extend the life of your Somlord product. Post-warranty repairs are subject to:

● A repair fee based on the scope of work required.

● Shipping fees for sending and receiving the repaired item.

If you would like to inquire about post-warranty repair services, please contact contact@somlord.com for a repair estimate.

7. Limitations and Disclaimers

● Normal Wear and Tear: Softening of leather, changes in texture, and patina development over time are natural characteristics of genuine leather products and are not considered defects.

● Unauthorized Repairs: Any repairs made by third-party services without our approval will void the warranty.

● Shipping Responsibility: Customers are responsible for ensuring the safe delivery of their items to our repair facility. Somlord is not liable for lost or damaged packages during transit.

8. Customer Support

If you have any questions about our warranty policy, need help with repairs, or require additional assistance, please contact us:

● Email: contact@somlord.com

● Phone: +8613143422336

● Operating Hours: Monday to Friday, 9:00 AM – 8:00 PM (Hong Kong Time, GMT+8)

We are here to help ensure your Somlord product remains a treasured part of your collection.